Product Warranty

Standby UK’s Warranty on Goods and Services

Standby UK warrants the goods and services it provides against defects in material and workmanship, providing that the product has been installed and operated in accordance with the manufacturer’s recommendations. This warranty is between Standby UK and the original Purchaser of the goods.

Exceptions

• Where the product has been incorrectly used or installed, unless the installation was by one of Standby UK’s engineers
• Where the product has been altered or modified without the prior agreement of Standby UK
• Where the product has been abused, or poorly maintained, including lack of maintenance as described in service manuals
• Where excessive voltages have been used
• Where the product is defective due to accidental damage
• Reasonable wear and tear that does not affect functionality
• Standby UK will not be liable for any incidental or consequential damages, including those resulting from removal or installation of the product
• Warranty is NOT valid if any product is opened or tampered with without prior permission from Standby UK

Returning Faulty Goods

In the event of any need to return faulty goods, a Customer Non-Conformance (CNC) Number must be obtained by e-mailing warranty-uk@standbygroup.com or you can call 01543 438800. This number must be clearly identified upon any paperwork returned with the goods. The serial number of the item must be provided, along with a brief explanation of the fault. Goods must be returned to Standby UK securely packaged as damages in transit are not covered by the warranty.

Repair or Replacement of Defective Goods

During the warranty period, Standby UK will repair, or replace if unable to repair, any goods that are found to be defective. Standby UK will return the repaired/replaced unit to the Customer.