Close up of a worker in foreground who is wearing hi-vis vest and taping boxes with Standby UK tape. Another worker in the background is operating a forklift with packages on the forks.

Refund and Returns Policy

Standby UK Refund and Returns Policy

Returning Goods

Your rights to return goods are protected under the Distance Selling Directive.

You are entitled to cancel your order and return website offered goods within 14 days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone to obtain a returns reference number. Always quote the returns reference number and original order number. You must return the items within 14 days of contacting us. Your refund will be paid within 14 days of receipt of the goods. You (the buyer) are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or miss-described.

Terms and Conditions

Any goods should be in a saleable condition and be returned with the original box, packing and accessories. Software must be sealed. Any ‘Free Gifts’ received with the product must also be returned.

This policy applies to stock items, the only exception to this policy is for personalised products or products made to your specific requirements.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

  • For goods that personalised or made to your specific requirements or being returned after 28 days please contact us on 01543 438800 for more information.
  • In the event of any need to return goods, a Returns Number must be obtained by calling 01543 438800. This Returns Number along with the original order number must be clearly identified upon any paperwork returned with the goods.

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